Master Giveaway Terms & Conditions

1. Promoter and how these terms work

1.1. These Master Terms apply to every giveaway, prize draw or trade promotion lottery run by the Promoter that refers to them (each a Promotion).

1.2. Each Promotion has its own Promotion Schedule, published before the Promotion opens on the Promoter's website and official Facebook page, and linked from the entry form and in-store signage.

1.3. Each Promotion Schedule will state:

• the Promotion name;
• the prize(s), number of prizes, and the value of each prize in AUD (including GST), with the basis of any valuation;
• the opening and closing date and time;
• the qualifying purchase(s);
• the entry method and entry limits, and how winners are decided (for example, a random draw, or instant win with the total number of instant prizes);
• any eligibility rules that differ from clause 2;
• the draw date, time, place and method;
• the date by which winners will be notified, and the Claim Date;
• the unclaimed prize draw date, time and place;
• any extra prize conditions (for example, licence, travel, booking or expiry requirements), and where and when winners' names will be published.

1.4. The Master Terms and the Promotion Schedule together form the conditions of entry for that Promotion. If they conflict, the Promotion Schedule prevails for that Promotion only.

1.5. Entering a Promotion means the entrant accepts these conditions. Each Promotion is a separate, stand-alone promotion with its own entry period and draw. Entering one Promotion does not enter a person into any other.

1.6. All times are Melbourne local time (AEST/AEDT as applicable).

2. Eligibility

2.1. Unless the Promotion Schedule says otherwise, entry is open only to individuals aged 18 or over who ordinarily reside in Victoria.

2.2. Not eligible: employees and contractors of the Promoter and of its related entities, anyone involved in running the Promotion, and their immediate families.

2.3. The Promoter may ask a provisional winner for reasonable proof of identity, age, residency and qualifying purchase before awarding a prize.

3. How to enter

3.1. To enter, a person must make the qualifying purchase listed in the Promotion Schedule during the Promotion period and complete the entry method in the Promotion Schedule (for example, the official online entry form reached by the in-store QR code or link, or with staff help at the counter) before the Promotion closes.

3.2. There is no entry fee. The only cost is the normal advertised price of the qualifying purchase.

3.3. Entrants do not need to sign up for marketing, follow or share any social media page, or attend or watch the draw.

3.4. An on-screen confirmation or entry reference confirms receipt only. Every entry remains subject to verification.

3.5. An entry must be made by the person who paid for the qualifying service, or with their permission. The entry belongs to that person.

3.6. By entering, the entrant agrees that the Promoter may contact them by SMS, phone or email about their entry and that Promotion only, including entry confirmation, verification, draw results and winner contact. Messages about future Promotions or offers are sent only with marketing consent under clause 13.

4. Entry limits

4.1. Unless the Promotion Schedule says otherwise:

• each qualifying purchase covers one vehicle and earns one entry; and
• for services on a vehicle, each vehicle registration can be entered only once in the whole Promotion (one car, one entry).

4.2. A person may enter more than once by bringing different vehicles, on the same day or different days. Each vehicle needs its own qualifying purchase and earns one entry, even if the vehicles share an owner or mobile number.

4.3. For services on a vehicle, the registration on the entry must match the vehicle that received the qualifying service. A person must not create more than one entry from a single qualifying purchase or vehicle, including by changing names, numbers, registrations or other details.

5. Verification and disqualification

5.1. The Promoter may check entries against its point-of-sale records, transaction records, vehicle registration and other business records.

5.2. An entry will be removed if there is no matching qualifying purchase within the Promotion period (for vehicle services, on that vehicle), if the purchase is not one listed in the Promotion Schedule, or if the entry otherwise breaches these conditions.

5.3. Duplicate entries: if the same qualifying purchase, or for vehicle services the same vehicle registration, is entered more than once, the Promoter will keep the earliest valid entry and may delete or disqualify every other entry, at any time before the draw or during winner verification.

5.4. If a person deliberately tries to gain extra entries (for example, false or altered registrations, entries without a qualifying service, or multiple identities), submits false information, impersonates someone else, or tampers with the entry process, the Promoter may disqualify all of that person's entries in the Promotion and refuse their entries in future Promotions.

5.5. Decisions on eligibility, verification and disqualification are made by the Promoter at its reasonable discretion, applied consistently to all entrants.

5.6. Genuine minor errors (for example, a typo in a name, number or registration) will not invalidate an entry if the entrant, the vehicle and the qualifying service can reasonably be identified.

6. Prizes

6.1. Prizes, quantities and values are as stated in the Promotion Schedule.

6.2. Where a prize's value depends on a market price (for example, gold), the Promotion Schedule will state the value and the date it was calculated. The winner receives the prize as described, not its cash value, whatever the market price on the day of transfer.

6.3. Prizes cannot be transferred, exchanged or taken as cash.

6.4. A prize may be substituted only with a prize of equal or greater value, and only if:

• the winner agrees in writing; or
• the original prize becomes unavailable for reasons beyond the Promoter's control, and reasonable attempts to reach agreement with the winner have failed.

6.5. Winners will not be charged any fee to accept a prize.

7. The draw

7.1. Winners are drawn at random from all valid entries, at the date, time and place in the Promotion Schedule. Every valid entry has an equal chance. If the Promotion Schedule sets a different way of deciding winners (for example, instant win), that method applies instead.

7.2. The draw uses a random number generator applied to a numbered list of valid entries. The draw is screen-recorded.

7.3. The draw may be broadcast live on the Promoter's official Facebook page. Entrants do not need to be present, watch, or answer any call during the draw.

7.4. If the livestream fails, the draw still stands if it was properly conducted and recorded.

7.5. The entry drawn is a provisional winner until verified under clause 5.

7.6. If the provisional winning entry is found to be invalid, a further entry is drawn from the remaining valid entries using the same method, and that draw is recorded.

8. Winner notification and claiming

8.1. The Promoter will try to contact the provisional winner by phone and SMS using the details on the entry, within 2 business days after the draw.

8.2. The verified winner will be notified in writing by SMS or email.

8.3. To claim the prize, the winner must respond and complete verification by the Claim Date in the Promotion Schedule.

8.4. Before the Claim Date, the Promoter will make at least three documented contact attempts on separate days, and will check its entry and transaction records to identify the winner.

9. Unclaimed prizes

9.1. If, after the reasonable efforts in clause 8.4, the winner cannot be identified or contacted, or does not claim by the Claim Date, the prize will be redrawn.

9.2. The unclaimed prize draw takes place at the date, time and place in the Promotion Schedule, using the method in clause 7, from the remaining valid entries.

9.3. The redraw winner must satisfy the same verification and claim rules, with a new Claim Date of 7 days after notification.

10. Prize transfer

10.1. Prizes will be transferred within 28 days after the relevant draw.

10.2. Unless the Promotion Schedule says otherwise, prizes are collected from the Promoter's premises with photo ID, or delivered by secure insured means at the Promoter's cost. The winner signs an acknowledgment of receipt.

10.3. Winners do not have to take part in photos, video or interviews to receive a prize.

11. Publishing winners

11.1. Where a prize is worth more than $1,000, the winner's name and suburb will be published on the Promoter's website or in a public post on its official Facebook page for at least 28 days, starting on the date in the Promotion Schedule.

11.2. Winning entry references may also be announced on the Promoter's Facebook page.

11.3. Mobile numbers, vehicle registrations, addresses and ID documents will never be published.

12. Personal information

12.1. The Promoter collects entrants' names, mobile numbers, email addresses, vehicle registrations, qualifying purchase details, entry records, consent records and winner verification details.

12.2. This information is used to run the Promotion: checking eligibility, conducting the draw, contacting and verifying winners, delivering prizes, publishing winners where required, handling complaints and keeping legally required records.

12.3. Information is stored on the Promoter's authorised systems and service providers, including online entry platforms (such as Jotform) and other cloud platforms that may store data outside Australia. Overseas disclosures are handled under the Australian Privacy Principles.

12.4. For the purposes in clause 12.2, information may be disclosed to:

• service providers acting for the Promoter (IT, hosting, entry platform, SMS, prize delivery, insurers, auditors, professional advisers), under confidentiality and purpose restrictions;
• related entities that share a common director with the Promoter, to help administer the Promotion;
• regulators and authorities where required by law;
• a buyer of the business, subject to privacy law.

12.5. The Promoter does not give or sell entrants' information to other companies for their own marketing, unless the entrant separately opts in under clause 13.

12.6. Trade promotion records are kept for at least 3 years after the Promotion ends. Other information is kept only as long as needed for a lawful purpose, then securely destroyed or de-identified.

12.7. Entrants can ask to access or correct their information, or make a privacy complaint, using the contact details in clause 1 and the Privacy Policy.

13. Marketing

13.1. The entry form will include optional, unticked consent boxes, for example to be told by SMS or email about future giveaways. Ticking them is never required to enter and does not affect the chance of winning.

13.2. With consent, the Promoter may send messages about its products, offers and future promotions, and about those of related businesses that share a common director with the Promoter, as named on the form.

13.3. Information is shared with any other business for its own marketing only if the entrant ticks a separate box naming that business.

13.4. Every message identifies the sender and includes a working unsubscribe option. Unsubscribing does not affect any entry.

14. Publicity

14.1. The draw may be recorded and broadcast publicly.

14.2. Photos, video or interviews with a winner need the winner's separate consent. Refusing does not affect the prize.

14.3. Publishing a winner's name under clause 11 is a legal requirement and separate from this consent.

15. Fraud and technical problems

15.1. The Promoter may investigate suspected fraud, tampering or system manipulation, and exclude affected entries under clause 5.

15.2. If a technical failure prevents valid entries from being received or recorded, the Promoter will take reasonable steps to fix it. Valid entries that were received will not be disregarded.

16. Changes, suspension and cancellation

16.1. Before a Promotion opens, the Promoter may change, postpone or cancel it for any reason.

16.2. After a Promotion opens, the Promoter may change, suspend or cancel it only if a Material Event occurs. A Material Event is any of the following:

• actual or suspected fraud, tampering or unauthorised interference with entries, systems or the draw;
• a technical failure, virus, bug or system outage that affects the proper conduct of the Promotion;
• the Promoter's premises closing, or the qualifying service becoming unavailable;
• fire, flood, storm, pandemic, emergency, or any government or regulator direction;
• a change in law, or advice from a regulator that the Promotion cannot lawfully continue as published;
• any other event beyond the Promoter's reasonable control that affects the fairness, security, integrity or proper conduct of the Promotion.

16.3. If a Material Event occurs, the Promoter may, as permitted by law:

• extend, shorten or pause the Promotion period;
• change the draw date, time or place;
• exclude entries affected by the event; or
• close the Promotion early and draw the prize from the valid entries received before the event.

16.4. Once valid entries have been received, the advertised prize will still be awarded under one of the options in clause 16.3, unless a regulator directs otherwise or no valid entries remain.

16.5. Any change takes effect when published on the Promotion Schedule page and the Promoter's Facebook page. Valid entries received before the change stay in the draw.

16.6. The Promoter will make decisions under this clause reasonably and in good faith. Subject to clause 17.1, the Promoter is not liable for any loss arising from a change, suspension or cancellation made under this clause.

16.7. Whether to run any future Promotion, and on what prizes, dates and conditions, is at the Promoter's sole discretion. Nothing in these conditions obliges the Promoter to run any further Promotion.

17. Liability, disclaimers and indemnity

17.1. Nothing in these conditions excludes or limits any right or remedy under the Australian Consumer Law or other law that cannot be excluded.

17.2. Subject to clause 17.1, the Promoter is not liable for loss caused by events beyond its reasonable control.

17.3. The Promoter is not responsible for entries that are lost, late, incomplete, corrupted or misdirected, unless caused by the Promoter's negligence or breach.

17.4. The Promoter is not responsible for interruptions or failures of third-party services it does not control, including mobile networks, internet providers, Facebook, online entry platforms or payment systems.

17.5. To the extent permitted by law, the Promoter is not liable for any indirect or consequential loss, or for any loss or injury arising from taking part in a Promotion or accepting or using a prize, except to the extent caused by the Promoter's negligence, breach or wilful misconduct.

17.6. Risk in a prize passes to the winner when it is collected or delivered. The Promoter gives no warranty about a prize beyond those given by its maker or supplier and those that cannot be excluded by law.

17.7. Entrants are responsible for any internet or mobile data costs of entering. Winners should seek their own advice on any tax consequences of a prize.

17.8. An entrant who deliberately submits false information, commits fraud or breaches these conditions indemnifies the Promoter for any loss, cost or claim that results directly from that conduct.

18. Facebook and Meta

18.1. Promotions are run solely by the Promoter. They are not sponsored, endorsed or administered by, or associated with, Facebook or Meta.

18.2. Entrants release Facebook and Meta from any liability in connection with the Promotion, to the extent permitted by law.

18.3. Entry information is given to the Promoter, not to Facebook or Meta.

19. Complaints

19.1. Questions or complaints about a Promotion can be sent to counter.dcp@gmail.com. The Promoter will respond within 10 business days.

19.2. Entrants keep all rights to take a complaint to a regulator or other body.

20. Records

20.1. For each Promotion, the Promoter keeps the conditions of entry, entry records, verification decisions, draw records and recordings, contact attempts, winner publication and prize delivery records for at least 3 years after the Promotion ends.

21. General

21.1. If any clause is unenforceable, the rest of these conditions still apply.

21.2. These conditions are governed by the laws of Victoria.

21.3. The Promoter's decision on any matter under these conditions is final, subject to the law and clause 19.

21.4. If the Promoter does not enforce a clause at any time, that is not a waiver of its right to enforce it later.

21.5. These conditions, the Promotion Schedule and the Privacy Policy are the entire terms of each Promotion. No other statement or promise forms part of them.