Privacy Policy
1. Who we are
This policy explains how ZPN Group Pty Ltd (ABN 49 152 819 451), trading as The Wash Mafia Broadmeadows (we, us), handles personal information. We operate at 1/80 Camp Road, Broadmeadows VIC 3047. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Contact our privacy officer at counter.dcp@gmail.com or 0485 900 001.
2. What we collect
| Type | Examples | When |
|---|---|---|
| Contact details | Name, mobile number, email | Giveaway entries, bookings, enquiries, sign-ups |
| Vehicle details | Registration, make, model | Wash and detail services, giveaway entries |
| Transaction details | Services bought, date, time, amount | Every purchase |
| Giveaway records | Entry reference, eligibility declarations, verification, prize delivery | Giveaway entries and winner checks |
| ID details | Name and age shown on photo ID (we do not keep copies unless needed to verify a prize winner) | Prize claims |
| Consent records | Marketing opt-ins and unsubscribes | When you tick or untick a consent box |
| Online data | Device, browser, pages visited, cookies | Our website and online entry forms |
We do not collect sensitive information (such as health, religion or ethnicity) and we do not store full payment card numbers. Card payments are processed securely by our payment provider.
3. How we collect it
We collect information directly from you: at the counter, through our online forms, by phone, SMS, email or social media, and through our point-of-sale system.
You can deal with us anonymously for a standard wash. We need your details to enter giveaways, book services or receive marketing.
4. Why we use it
We use personal information to:
- provide and manage wash and detail services;
- run giveaways and prize draws, including checking eligibility, drawing and contacting winners, delivering prizes and publishing winners' names where the law requires;
- process payments and keep business and tax records;
- respond to enquiries and complaints;
- keep our site, staff and customers safe and prevent fraud;
- send marketing, only where you have agreed (section 6);
- meet our legal obligations.
5. Who we share it with
We share personal information only for the purposes in section 4, with:
- Service providers acting for us: IT and cloud hosting, online entry forms, SMS and email platforms, point-of-sale and payment providers, prize suppliers and couriers, insurers, auditors and professional advisers. They may use it only to provide services to us.
- Related businesses: entities that share a common director with us, for shared administration, customer support and record-keeping.
- Regulators, police or courts: where required or authorised by law.
- A buyer of our business: if the business is sold or restructured.
We do not sell personal information. We give it to another business for its own marketing only if you tick a separate box that names that business.
Overseas storage: Some of our providers store data outside Australia, including in the United States. We take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.
6. Marketing
We send marketing by SMS or email only if you opt in. Opting in is never required to enter a giveaway or buy a service.
Every message identifies us and includes an unsubscribe option. You can also opt out by contacting us. Unsubscribing does not affect any giveaway entry.
7. Security
We store personal information in password-protected systems with access limited to staff who need it. Paper records are kept secure and shredded when no longer needed.
If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as required by law.
8. How long we keep it
- Giveaway records: at least 3 years after the promotion ends, as Victorian law requires.
- Transaction and tax records: 5 years.
- Marketing consent and unsubscribe records: while you are on our list, and for a reasonable period after you leave it.
- Everything else: only as long as needed, then securely destroyed or de-identified.
9. Access and correction
You can ask for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details in section 1. We will respond within 30 days, free of charge. If we refuse, we will explain why in writing.
10. Complaints
Send privacy complaints to counter.dcp@gmail.com. We will acknowledge them within 5 business days and aim to resolve them within 30 days.
If you are not satisfied, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.
11. Changes to this policy
We may update this policy. The current version is always published on our website, www.thewashmafia.com.au.
Effective date: 24 October 2026